Policies & Procedures

1. ORDER CONFIRMATIONS. Quotes will not be changed to Order Confirmations without a credit card on file and
signature on the Terms & Conditions (unless otherwise specified in the Special Instructions on the quote). Only once the Quote
is changed to an Order Confirmation, will the items be reserved, and the Order be confirmed. All future Order revisions will be
deemed confirmed once the Terms & Conditions have been signed.
2. CREDIT CARD AUTHORIZATION. By signing the Terms & Conditions, the customer authorizes Grand Event Rentals to charge
the associated credit/debit card for any order balances and/or missing equipment balances due . The credit/debit card number may
be taken verbally by phone, in person, and/or through electronic means. The customer understands that their card information may
be saved on file for future transactions on their account.
3. CANCELLATION/SUBTRACTION/SUBSTITUTION POLICY. Once a Quote is changed to an Order Confirmation, all
cancellations/subtractions/substitutions of Tents, Tent Accessories, and Linens, must be made at least (14 days) prior to the
delivery/customer pick up date. All cancellations/subtractions/substitutions of all other items must be made at least ( 7 days) prior
to the delivery/customer pick up date. Items that are cancelled/substituted/subtracted after these specified dates will incur a
restocking charge up to 100%.
4. RESTOCKING. Customer understands and acknowledges orders are prepared for delivery/customer pick up in advance of the
delivery/customer pick up date. As stated in article 3 and as part of the rental agreement, any order cancellations, subtractions,
and/or substitutions made after the above stated policy will incur a restocking charge up to 100% to the customer.
5. DELIVERY/PICK UP. Delivery is made to the closest point a delivery truck can park. Deliveries made up or down stairs, by
elevator, or to any point where extra time is involved (more than 50’ from truck parking or on a non-cartable surface) will result in
extra fees. Our service does not include set up and tear down of tables and chairs. If this service is required, arrangements should
be made several days prior to delivery with a special charge quoted. If no arrangements are made and this service is desired on
delivery, our driver must call for authorization. If time permits, we will try to accommodate the customer after a price is quoted.
Upon pick up, if equipment is not torn down and placed at the delivery site, there will be an additional labor and/or pickup charge if
rescheduling is required.
Please Note: Chairs and/or tables are to be restacked on carts as received upon delivery. Customer is responsible for
storing carts during event.
6. CLEANING. China, Glassware, and Flatware must be returned rinsed, scraped free of food, and repacked properly in
containers provided or additional charges will be assessed. Items that are returned with excessive food and/or liquid inside will
incur a $45/hour cleaning fee as determined by Grand Event Rentals. Special cleaning deposits may be charged for BBQ Grills
and Cooking Equipment.
7. LINENS. Table linens are inspected prior to release to customers and upon receipt from customer. If there is obvious damage
such as mildew, excessive stains, burns or tears, the customer will be charged the replacement cost of the linen.
Customer must return all linens dry and free of waste. Linens are to be placed in linen bag(s) provided. DO NOT ROLL UP
OR PLACE WET LINENS IN ANY BAG – mildew will result.
8. LOSS, SHORTAGES, DIRTY, OR DAMAGED EQUIPMENT. Customer agrees to pay for any damage to rented equipment
regardless of cause, except reasonable wear and tear, while equipment is out of possession of Grand Event Rentals. Customer
also agrees to pay a reasonable cleaning charge for all equipment returned dirty. Accrued rental charges cannot be applied
against the purchase or cost of repair of
damaged goods. Rental Equipment damaged beyond repair will be paid for by Customer at its Replacement Cost when rented.
9. RESERVATION POLICY. To reserve items, a 50% non-refundable deposit is required at the time of reservation. The remaining
balance is charged one (1) business day prior to delivery and/or customer pick-up.
TENT CANCELLATION POLICY. All tent reservations are subject to additional nonrefundable terms. Upon confirmation of a tent
reservation and payment of the initial deposit, 50% of the tent rental fee becomes nonrefundable and may not be applied toward
other items or services. Within fourteen (14) days of the scheduled delivery date, 100% of the tent rental fee becomes non-refundable.
10. PERMITS AND LICENSES. Customer shall, at their own expense prior to the installation of the equipment,
provide all necessary permits, licenses, and other consents unless Grand Event Rentals has included charges on the
confirmed order to provide any necessary permits.
11. TENT MATERIAL. All tents are subject to stretching and retracting of up to 5% of listed sizes and although all
tents have been saturated with a waterproofing compound; no tents are guaranteed to be completely waterproof and are to be
considered temporary shade structures.
12. WEATHER RELATED RISKS. Customer assumes all weather-related risks involved in holding an outdoor tented
event. Grand Event Rentals will endeavor to minimize said risk, however, should the tenting become unusable due to high wind,
snow, rain, flooding, extreme cold or heat, or any other factor beyond Grand Event Rentals’ control, Customer shall still be liable
for payment in full of all charges.
13. UNDERGROUND UTILITIES. Customer agrees to have all underground utilities, in the vicinity of the tent/
equipment installation, clearly marked prior to the arrival of Grand Event Rentals work crews. Customer assumes full responsibility
for damage to all underground utilities i.e. underground watering systems, water lines, etc.
14. COOKING/HEATING SOURCES UNDER TENTS. Customer agrees not to do any type of cooking or use a
heating source under or within a reasonable distance of the tent. Customer assumes full responsibility and costs
incurred from damage and/or cleaning expenses due to cooking or heating processes under or near tents. PATIO HEATERS ARE
NOT PERMITTED FOR USE UNDER OR NEAR TENTS.
15. HARDWOOD FLOORS/SURFACES. Grand Event Rentals will not be held responsible for any damage which
may arise due to the placement of rental equipment on any surface including but not limited to hardwood floors, outdoor decks,
concrete pads, sport courts, etc.
16. PREPARATION OF SITE. Customer agrees to have the site upon which the equipment is to be erected, free and
clear of all obstacles, natural and man-made, prior to the arrival of Grand Event Rentals work crew. Customer further agrees to
have all tent areas cleared for removal prior to our arrival. All non-rented equipment and decorations shall be cleared and taken
from site. If Customer fails to do so, then Customer shall pay a wait time charge if driver & crew spend more than 15-minutes
waiting to unload/load equipment. Wait time is $15 for every 15-minute period thereafter per crew member.
17. ELECTRIC POWER AND LIGHTING. Customer agrees to furnish Grand Event Rentals access to, and the right
to use Customer’s electrical and power source for the installation and operation of the rented equipment.
18. INSPECTION. Customer acknowledges their responsibility to inspect the equipment prior to its use and to notify Grand Event
Rentals of any defects or discrepancies. If Grand Event Rentals is notified of damaged equipment or shortages prior to return of
items, Grand Event Rentals will inspect the equipment to verify items were un-usable or unreceived. Refunds are based upon the
inspection and are not guaranteed. If items are found to be in good and working order, no refund will be credited to the Customer.
19. REPLACEMENT OF MALFUNCTIONING EQUIPMENT. If equipment becomes unsafe and/or in disrepair for
any reason, the Customer agrees to discontinue its use and notify Grand Event Rentals immediately. Grand Event Rentals will
repair or replace the equipment with similar equipment in good working order if available, and if the defect is the result of normal
use. Grand Event Rentals is not responsible for any incidental or consequential damages caused by delays or otherwise, and
Customer hereby waives any right or entitlement thereto. If Grand Event Rentals replaces the equipment and upon testing the
original equipment, discovers that the equipment is in good working order, additional charges may occur for delivery of
replacement equipment.
20. RETURN OF EQUIPMENT. At the termination of this agreement, Customer shall return all the equipment to
Grand Event Rentals’ premises during Grand Event Rentals’ posted business hours, in the condition and repair as when delivered
to Customer, subject only to reasonable wear and tear. Customer shall be liable for all damage to or loss of the Equipment
occurring if items were not returned within Grand Event Rentals’ regular business hours. If Grand Event Rentals has agreed to
deliver the equipment to the Customer or to pick up the equipment from Customer, Customer shall be responsible for all losses or
damage to the equipment from time of delivery to Customer and until picked up by Grand Event Rentals. Time is of the essence in
this agreement. Any extension must, at Grand Event Rentals’ election be mutually agreed upon in writing.
21. INSPECTION BY GRAND EVENT RENTALS. Grand Event Rentals shall at all times have the right to enter any premises
where the equipment may be located for purposes of inspecting it, observing its use, or removing it from Customer’s premise.
22. TITLE AND OWNERSHIP. The rented equipment shall at all times be and remain the sole and exclusive property
of Grand Event Rentals. Customer shall have only the rights to use the equipment in accordance with the terms of this agreement.
Grand Event Rentals shall have the right to display notice of its ownership of the equipment by display of an identifying stencil,
plate or other marking, and Customer agrees that it will not remove or cover such markings without the written permission of
Grand Event Rentals. It is expressly intended and agreed that the equipment shall be personal property even though it may be
affixed or attached to real estate. The equipment shall not be removed from the place of delivery or installation without the
expressed written permission of Grand Event Rentals.
23. WARRANTIES. Grand Event Rentals is neither the manufacturer of the rented property nor the agent of the
manufacturer, and no warranty against patent or latent defects in material workmanship or capacity is given, and
Customer expressly waives all such warranties of fitness which may be accorded by law or otherwise. There are no
warranties of merchantability or fitness, either express or implied. There is no warranty that the equipment is suited for customers
intended use, or that it is free from defects, and any and all such warranties of fitness, or otherwise, are expressly and specifically
waived by customer.
24. HOLD HARMLESS AGREEMENT. Customer shall defend, indemnify and hold harmless Grand Event Rentals,
its employees, agents and subsidiaries, from and against all claims, liabilities, losses, damages to property or otherwise, and
expenses, of every character whatsoever, resulting from the actions, negligence or otherwise, of Customer, Customer’s
employees and agent of Customer or Customer subcontractor. The indemnities included in this exhibit shall include reasonable
attorneys’ fees paid by Grand Event Rentals in defending suit and actions involving liability covered by the indemnification provision
in this paragraph.
25. ASSIGNMENTS, SUBRENTAL AND LOANS OF EQUIPMENT. Customer may assign its right under this
contract without Grand Event Rentals’ consent, but will remain bound by all obligations herein. The Customer may not sub-rent or
loan the equipment without Grand Event Rentals’ written permission. Any purported assignment by the Customer is void.
26. COMPLIANCE WITH LAW AND SAFETY REGULATIONS. As Grand Event Rentals has no control over the use of rented equipment by Customer, Customer agrees at its sole expense to comply with all municipal, county, state, and federal
laws, ordinances, and regulations, including the Occupational Safety & Health Administration Act of 1970 which may affect the
equipment while it is in the possession of and use by the Customer. Customer shall not permit any person who is not legally
qualified, to use equipment.
27. STOLEN PROPERTY. The Customer agrees to pay for rental equipment at its Replacement Cost after all types of theft or disappearance. If the rented equipment is not returned to Grand Event Rentals within two days of date specified on the
face of this contract, such equipment shall be considered stolen. In such event, Customer may be prosecuted in accordance with
RCW 9.45.062 and/or 9A-56-030-050, or in accordance with any other Washington Criminal Laws that may apply.
28. COLLECTION COSTS. The Customer agrees to pay all reasonable collection, attorneys, and court fees and other expenses
involved in the collection of charges or enforcement of Grand Event Rentals rights under this contract.
29. DAMAGE WAIVER TERMS. Each rental contract offers a damage waiver for an additional charge to cover your
responsibility for the damage to the merchandise caused in the course of normal use. The Damage Waiver does not cover the
repair or replacement costs of items that are misused, mishandled, or otherwise abused (example: a chair breaks when being
used as a step-stool). Damage Waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment
incurred with normal use. It is optional and is non-refundable. If the damage waiver is declined and any rental items are damaged,
the customer will be responsible for the replacement charges for the damaged items.
Replacement charges will be assessed on any equipment due to loss, theft, abuse, or intentional damage by the customer.
Responsibility for equipment remains with customer from delivery until return. Please be sure equipment is secured when not in
use and is protected from weather and irrigation/sprinkler equipment. Broken equipment must be returned in order for the Damage
Waiver to apply.
Damage Waiver Covers:
Breakage: All equipment will be covered with return of broken items.
Damage: All equipment damaged through normal use such as table scratches, dishware chips, glassware cracks, etc.
Linens: Stains/soiling from food & drink caused by normal use.
Dish/Glass: With the return of the broken items.
Tents: All physical damage to tents due to hail, rain and wind (excluding snow accumulation) will be covered (excluding customer installed tents).
Damage Waiver Does NOT Cover:
Shortages/missing items.
Abuse, theft, vandalism or other dishonest act towards rental items
Items left out in rain or in sprinklers, causing water damage.
Mysterious disappearance, theft, conversion or other dishonest act on party of any person to persons to whom the rented equipment is entrusted or any person or
persons in service or employment of the Lessee whether or not occurring during hours of such service or employment.
Linens: wax, burn holes, ink stains, tears, mildew and excessive soiling of linen that does not constitute normal use.
Tents: damage not caused by weather such as rips and tears from sharp implements, excessive tape, paint or any other human caused damages. Damage
caused by excessive snow loads.
30. Grand Event Rentals will obtain and maintain during the term of the Agreement general liability, contractual liability, automobile
liability and such other insurance as required by law or deemed necessary by Customer and provide Customer with proof thereof,
including certificates of such insurance. Grand Event Rentals shall provide Customer with a certificate of insurance confirming
such coverages naming Customer and The Seattle Center/City of Seattle as additional insured under the coverages. Grand Event
Rentals will endeavor to provide at least thirty (30) days’ prior written notice prior to modification or cancellation of the coverages.
Grand Event Rentals will immediately provide Customer with proof of comparable insurance substituted therefor in the event that
such insurance is modified or cancelled.
31. ANTI-HARRASSMENT. Grand Event Rentals agrees to comply with Customer’s Anti-Harassment
/Non-Retaliation policy, a copy of which has been provided to Grand Event Rentals.