Frequently asked questions are answered here by Grand Event Rentals professionals, about reservations, policies and more when it comes to the various wedding and party rental services we offer around Seattle.
1. General Questions

By appointment only, our Bothell showroom welcomes visitors Monday through Friday, from 9am-5pm. Please inquire for Saturday availability.

Deliveries are scheduled between 9am-5pm, Monday through Saturday. During peak months, delivery hours are extended to 8am-6pm. Should you require a specific delivery or pick-up time, we are pleased to accommodate such requests for a nominal fee. For further information, please contact us directly.

The standard rental period encompasses three days, providing flexibility for item retrieval one day prior to the event and return the day following. In the case of weekend events, pickups are permitted on Friday with returns scheduled for Monday. The specified rental period also applies to delivery orders.

Yes, a 50% nonrefundable deposit is required to confirm your contract.

2. Policies and Procedures

Reservations are strongly recommended to ensure desired rental items and quantities are available. A DocuSign and 50% deposit are required to confirm all orders. Subtractions/cancellations will not be accepted 14 days prior to delivery date and/or customer pick-up date for tent/tent accessories & specialty linens and 7 days prior for all other rental items. Additional items may be added to an order up until the 2-days prior to delivery and/or customer pick-up. Restocking charges may apply to order cancellations.

Tent rentals require a DocuSign and 50% non-refundable deposit at time of reservation.

Delivery of equipment is available for an additional charge. Rates are based on delivery to the door, dock or garage at ground level during normal business hours. There will be additional charges for unusual circumstances such as stairs, elevators and long distance carries. Deliveries are between 8:30am – 5:00pm. If you require delivery and/or pick-up outside of normal hours or at a specific time within those hours, additional charge will be applied. Arrangements for set-up and takedown services are also available for tables and chairs for a fee, but must be made ahead of time. All items are to be returned to their original drop-off location following event.

Shortages should be noted at time of delivery and/or customer pick-up. If items are missing and are not reported at this time, they will be considered received and charged according to the original agreement. Charges apply to all items not returned or items returned damaged or dirty. It is the responsibility of the renter to pay for any damages incurred to any items. This includes broken and/or missing items as well as burns, wax or other damage to linens.
Pricing is based on a one-day rental. Equipment is usually delivered the day before the event and picked up the day after the event excluding Sundays. Weekends are considered a one-day rental with delivery on Friday and pick-up on Monday. All rental charges are for time out, even if the item is not used. If you would like to rent items for an extended period of time, please call our office for special long-term pricing.
Dishware – All items are to be returned clean and packed in the original containers provided. Dishware, glassware and other food or beverage service items must be rinsed free of food. A cleaning charge may apply if returned dirty. Please DO NOT wash silver plated equipment or charger plates.
Linens – Linens need to be shaken out and dry before they are placed in the bags provided. To prevent mold and mildew, NEVER place linen in bags wet and NEVER place linens in plastic bags. Special cleaning charges WILL APPLY to these items.

All prices and availability of rental items are subject to change without notice.

All balances must be PAID in FULL prior to delivery unless other arrangements have been made.

Note: delivery crews do not carry cash or change.