The standard rental period encompasses three days, providing flexibility for item retrieval one day prior to the event and return the day following. In the case of weekend events, pickups are permitted on Friday with returns scheduled for Monday. The specified rental period also applies to delivery orders.
Yes, there is a minimum rental item amount that must be met to qualify for delivery. This amount is based on the delivery location.
Delivery can be provided for additional charge. Please submit your quote request for detailed pricing.
Standard Deliveries occur between 8am-6pm, Monday through Saturday. Any specific delivery or pick-up times requested may be accommodated for a nominal fee. Holiday hours of operation may vary. For further information, please contact us directly.
Yes, to fully reserve items, a 50% non-refundable deposit and e-signed contract documents are required.
For most items: Subtractions/cancellations will not be accepted within 7 business days of the delivery/customer pick-up date.
For tenting, specialty linen, and other special order items: Subtractions/cancellations will not be accepted within 14 business days of the delivery/customer pick-up date.
Restocking fees of up to 100% may apply to items that are reduced or cancelled within 7 days (most items)/14 days (tent, special items).
If inventory allows, additional items may be added to an order up until 2-days prior to delivery and/or customer pick-up.
Tent rentals require a digital e-signature confirmation and 50% non-refundable deposit at time of reservation.
Delivery of equipment is available for an additional charge. Rates are based on delivery to the door, dock or garage at ground level during normal business hours. There will be additional charges for unusual circumstances such as stairs, elevators and long distance carries. Deliveries are between 8am – 6pm. If you require delivery and/or pick-up outside of normal hours or at a specific time within those hours, additional charge will be applied. Arrangements for set-up and takedown services are also available for tables and chairs for a fee, but must be made ahead of time. All items are to be returned to their original drop-off location following event.
Shortages should be noted at time of delivery and/or customer pick-up. If items are missing and are not reported at this time, they will be considered received and charged according to the original agreement. Charges apply to all items not returned or items returned damaged or dirty. It is the responsibility of the renter to pay for any damages incurred to any items. This includes broken and/or missing items as well as burns, wax or other damage to linens.
Pricing is based on a one-day rental. Equipment is usually delivered the day before the event and picked up the day after the event excluding Sundays. Weekends are considered a one-day rental with delivery on Friday and pick-up on Monday. All rental charges are for time out, even if the item is not used. If you would like to rent items for an extended period of time, please state that in the notes section of your request.
All items are to be returned clean and packed in the original containers provided. Dishware, glassware and other food or beverage service items must be rinsed free of food. A cleaning charge may apply if returned dirty. Please DO NOT wash silver/gold plated equipment or charger plates.
Linens need to be shaken out and dry before they are placed in the bags provided. To prevent mold and mildew, NEVER place linen in bags wet and NEVER place linens in plastic bags. Special cleaning charges WILL APPLY to these items.
All prices and availability of rental items are subject to change without notice.
All balances must be PAID in FULL prior to delivery unless other arrangements have been made.
Delivery crews do not carry cash or change and will not accept payment/checks upon delivery or pick up.
